Voice Picking
Today, high order volumes and manual processes undermine accuracy and slow down workflows. Every error in order preparation, dispatch, or returns directly impacts your profitability.
Free your operators' hands and eyes. Move from slow manual preparation to a continuous workflow where the system guides and the operator executes without distractions.
The Tecnipesa Voice Picking Solution
Voice picking is a cutting-edge technology that transforms order preparation by guiding your staff through voice commands. You simply equip your team with a multimodal device and a headset with a microphone. The solution includes the Tecnipesa VOZ middleware, which acts as a digital, bidirectional translator between your host system (WMS, ERP) and warehouse personnel.
Eliminate reliance on handheld devices during goods movement. Our solution is designed to adapt to any existing order preparation methodology in your business, ensuring seamless integration with your current workflows.
Eliminate handling dead time. In a conventional warehouse, operators spend up to 25% of their time on non-value-adding tasks: putting down goods, reading a screen, typing confirmations, or handling paperwork. With Tecnipesa VOZ, the workflow is uninterrupted. Operators interact with the system while moving and handling cargo, eliminating visual fatigue-related reading errors and reducing safety risks by keeping their eyes on the working environment.
WMS / ERP
Order data
Middleware
Processes and validates
information
Voice terminal
Converts data
into voice instructions

Preparing orders with Voice Picking step by step:
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Order receipt
The operational staff's handheld terminal receives the order line from the host system (WMS/ERP).
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Voice instruction
The VOZ software converts the order line into clear voice instructions indicating the exact location (aisle, bay) where the operator should go.
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Location confirmation
Upon arrival at the indicated point, the operator confirms their position to the system, typically via a control barcode scan or a voice command.
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Quantity instruction
The system speaks the number of units or the weight required for collection.
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Picking confirmation
The operator verbally confirms the quantity collected and, if necessary, performs secondary tasks such as printing the pallet label.
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Real-time synchronisation
Every movement and confirmation is logged instantly, updating the data in the host system.
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Next task
The system issues the instruction for the next order line until the order is complete.
Key Benefits of the Solution
Faster orders
Reduction in picking errors
Months return on investment
Solution Features
Regardless of your warehouse size, sector, or number of order-preparing operators, the productivity gains in any facility outside of small teams of two or three employees are high enough to amortise your investment in just a few months.
Our VOZ software solution installs directly onto your radio frequency handhelds. Integration is 100% non-invasive. Your IT department will not need to perform custom developments or alter your existing system logic.
Our Tecnipesa VOZ middleware acts as an intelligent translator connecting externally, guaranteeing a rapid and secure rollout.
Our solution turns your hardware into multimodal devices. Operators can interact with the terminal via voice while also managing tasks requiring barcode scanning (using a ring scanner or handheld scanner) or article weighing within the exact same workflow. This provides crucial versatility for complex processes.
The system is highly intuitive. The voice recognition engine recognises any accent and voice without prior training and works flawlessly from the very first moment, ensuring a rapid deployment.
Solve demand peaks without losing efficiency. With voice picking, the system guides the operator. As a step-by-step process ("Go to aisle 4", "Pick 3 units"), staff reach peak productivity in under two hours, eliminating opportunity costs and employee error risks.
We integrate Nuance speech recognition technology, an advanced AI-powered system. This ensures maximum productivity without interruptions from ambient noise. In real warehouses, the sound of machinery and conveyor belts typically causes conventional voice systems to fail, forcing operators to repeat commands and generating frustration that impacts performance.
Our solution integrates the AI-powered Nuance engine, designed to filter industrial noise and recognise any accent without requiring system training. This prevents constant command repetitions ("pardon?") that drag down productivity and exhaust worker patience.
The solution is engineered to operate faultlessly in cold stores or freezer environments. We utilise robust hardware compatible with extreme temperatures (down to -30°C) and heated batteries.
VOZ software performance and speech recognition remain intact, guaranteeing identical precision in intense cold or high humidity where touchscreens are inefficient.
Unlike rigid alternatives, our VOZ system adapts to your business's various order preparation methodologies. This flexibility allows implementation across a wide range of processes beyond standard picking, including:
- Cross-docking
- Pick by Line
- IInventory control and stock checks
- Goods receiving
- Put-away
- Replenishment
- Quality control and safety checks.
The VOZ software operates as a translation layer between your host system and staff handhelds. This independence simplifies deployment and delivers a zero-risk architecture for your IT infrastructure. You do not need to replace your ERP or WMS.
The high flexibility of Tecnipesa Voice Picking allows it to adapt rapidly to any working environment. Whatever your order management system, we can use it as the source supplying voice instructions.
Unlike alternatives demanding costly, time-consuming custom developments within your management software, our Tecnipesa VOZ middleware handles all voice dialogue logic externally. It acts as an interpreter: receiving outbound data from your system, converting it into voice, and returning task confirmations instantly. This enables turnkey deployment in weeks rather than months, without endangering core system stability.
Our only requirements for launching voice picking are reliable warehouse Wi-Fi coverage and clear aisle signage. It is that simple.
"Thanks to the Voz technology implemented in partnership with Tecnipesa, we have achieved what we set out to do from the beginning: perform order picking directly inside the freezer without disrupting the warehouse's workflow... what has been most surprising is how quickly our operators have adapted."
Sector-Specific Challenges
Logistics Sector (3PL) and E-Commerce
Agility and 99.99% accuracy during seasonal demand peaks
In high-volume sectors with seasonal activity peaks, the VOZ solution guarantees the speed and exactness demanded by omnichannel supply chains.
The technology facilitates agile click-and-collect processing or managing vast SKU volumes across large distribution centres.

Industrial Sector
Quality control and efficient hands-free internal logistics

Quality control and efficient hands-free internal logistics. Voice picking is not limited to final dispatch preparation. It is also utilised in production logistics for quality control, safety checks, or internal material handling between lines, where precision is essential and staff need free hands to handle heavy or bulky components.
Healthcare and Pharmaceutical
Error-free dispensing and zero-error fulfillment with hands-free multimodal validation
Accuracy is non-negotiable. Verbal confirmation and optional security barcode scanning at key points reduce error risks during pharmaceutical or sensitive product dispensing. We propose solutions combining multimodal terminals with barcode scanning via ring scanners for final item validation while keeping hands free throughout transit.

Featured Products for Voice Picking
Tecnipesa's solution combines proprietary software with hardware from market-leading manufacturers to ensure optimal performance.

Tecnipesa VOZ Middleware
The intelligent engine converting order lines into voice instructions and vice versa.

Data Capture Terminals (Handhelds)
Running the VOZ software. We support leading models such as Datalogic Memor 10 NEW, Skorpio X5 New, Zebra WT6000, WT6300, TC52, MC3300, Honeywell CT47 5G, EDA61K, and CK65.

Ring Scanners
Exceptionally lightweight and compact, allowing operators to work unhindered while capturing virtually any barcode. We recommend the Datalogic HandScanner, Zebra RS5100, and Honeywell 8675i mini mobile.
And more...
Radio frequency terminals, fixed industrial scanners, BRAVE® RFID portals, RFID antennas, Wi-Fi access point installations.
Key Aspects for Effective Voice Picking Implementation
Technology is only part of the equation. A successful voice picking project relies on well-planned implementation focused on processes and, above all, people. Experience demonstrates that success rests upon:
- Pre-implementation consultancy: Before installation, we analyse workflows, order typologies, and warehouse layouts to design a solution addressing your exact bottlenecks.
- Team engagement: We involve warehouse staff from early phases to ease change management, improve adoption, and configure intuitive, natural voice dialogues for daily users.
- Training and support: While learning curves are rapid, initial support resolves queries and ensures teams harness the tool's full potential from day one.
Frequently Asked Questions about Voice Picking
Voice picking is a system used to guide warehouse operators through order preparation workflows via spoken instructions. Voice picking solutions translate distinct product lines comprising an order into voice commands that operators follow and confirm hands-free.
Tecnipesa's VOZ software turns each operator's terminal into a multimodal device, enabling interaction via voice alongside keyboard or screen inputs, as well as managing barcode scanning or weighing tasks.
Consequently, Tecnipesa's voice picking solution is a powerful tool for drastically cutting order preparation times across industrial, pharmaceutical, and food sectors.
Yes. Modern speech recognition systems are speaker-independent and employ advanced noise-cancellation technologies. Industrial terminals and headsets are specifically designed to filter ambient sound and capture operator voice commands with clarity, guaranteeing high accuracy even in noisy environments.
No. Although picking is its most widespread application, voice technology is ideal for many warehouse operations requiring hands-free and eyes-free execution. It is successfully implemented in goods receiving (put-away), replenishment, inventory counts, cross-docking, and packaging tasks.
Absolutely. While initial investment depends on operational scale, benefits are direct: dramatic reductions in order errors, operator productivity increases exceeding 50%, and optimised training times. Most clients achieve a return on investment (ROI) within 10 to 12 months.
This is an area where our solution demonstrates immense value. The voice system operates in multiple languages, allowing each operator to receive instructions and confirm tasks in their native tongue. This removes communication barriers and reduces misunderstandings to zero.
Of course. This is known as a multimodal workflow. Operators carry a voice terminal alongside a Bluetooth ring scanner. The system guides them via voice to a location, where they confirm the product by scanning its barcode. This combination adds an extra tier of precision and flexibility tailored to specific product or process requirements.
The system is configured for efficiency. Instead of reading lengthy descriptions, short check digits or verification codes are used, which operators simply confirm. Dialogue logic is engineered to minimise interaction time and eliminate ambiguity.
Unlike traditional systems, the learning curve is immediate. Because the system guides operators using intuitive voice commands, workers reach full productivity in under a single shift. This drastically cuts training costs and allows businesses to absorb seasonal activity peaks smoothly, maintaining productivity above 50% from day one.
Yes. Stable, high-quality Wi-Fi coverage is a fundamental prerequisite for real-time communication between terminals and your management system (WMS/ERP). Our team can conduct a warehouse site survey and propose required infrastructure enhancements if necessary.
Yes. Our solution uses the Tecnipesa VOZ middleware, which functions as an independent translation layer. It does not require ERP reprogramming or modification. The system extracts order lines and converts them into voice instructions externally, guaranteeing a clean, risk-free implementation for existing IT infrastructure.
Voice picking shines particularly brightly in complex orders or high-volume small-reference picking. Time saved by operators avoiding screen or paper checks translates directly into increased dock capacity. Our clients report preparation speed improvements exceeding 50%. This means existing teams can process 50% more daily orders, amortising hardware and licensing costs in an average of 10 months.
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