A single partner for the repair and maintenance of all your equipment
When equipment is critical for picking orders, shipping goods, or tracking movements, you need a quick response and a maintenance service that works—one you don't have to chase down.
For over 60 years, Tecnipesa has been helping industrial and logistics companies keep their handheld mobile computers, industrial printers, barcode scanners, and RFID systems fully operational.
Your challenge isn’t repairing equipment. It’s ensuring your warehouses never stop.
A printer that goes down isn't just an idle machine. It means orders delayed, goods left unlabelled, and operators waiting around for a solution.
When an organisation operates across multiple warehouses or sites, managing maintenance and repairs for hundreds of devices can quickly become as demanding as the logistics operation itself. That is why you need more than a technical repair service: you need a single partner capable of supporting your entire fleet of equipment and delivering rapid incident response every time.
For over 60 years, Tecnipesa has helped industrial, logistics, retail, and food and beverage companies manage the complete lifecycle of their automatic identification technologies. From mobile computers and barcode scanners to industrial label printers, RFID systems, rugged hardware, and the software that seamlessly connects them all to your day-to-day operations.
We partner with leading global manufacturers and tailor every maintenance contract to your operational requirements—whether you run a single site or want to centralise multi-site maintenance under one dependable provider.
Multi-brand technical services for your entire fleet
Regardless of whether your technology fleet combines different manufacturers, models, or generations, Tecnipesa has the dedicated specialists to configure, maintain, and repair the devices that drive identification, labelling, and daily operations across your warehouse or industrial facility.
Technical Services designed around your operations
At Tecnipesa, we ensure you always know who to contact and exactly what happens next. That is why we tailor every contract to the size and composition of your device fleet, the operational urgency of your business, and the level of cover required across each warehouse or site.
*Service subject to the selected plan, device type, and the volume of hardware covered under contract.
Additional Benefits
Parts and labour included
Accidental damage and breakage cover
Pre-configured devices ready to deploy
End-to-end collection and return logistics
Online repair tracking
Dedicated technical phone support
On-site engineering support whenever required
Support for Tecnipesa software
*Included features and service scope depend on the maintenance plan selected, the type and volume of equipment, and your organisation's specific requirements.
Select the level of maintenance your operations require
Not all hardware carries the same operational weight, and not every process can tolerate the same downtime. Choose the maintenance tier that aligns with the criticality of each device, the level of cover you require, and your organisation’s target response times.
| Features | Bronze | Silver | Platinum |
|---|---|---|---|
| Maximum repair turnaround time Turnaround time begins when the device arrives at the Tecnipesa repair centre. |
5 working days | 2 working days | Pre-configured replacement unit dispatched within 1 working day* |
| Labour included Covers the technical engineering work required to complete repairs covered under contract. |
 |
|
|
| Parts and components included Covers genuine replacement parts required for eligible repairs, excluding consumables and items subject to standard operational wear and tear. |
|
|
|
| Accidental damage cover Protects against operational damage occurring during reasonable equipment use, including drops and impact damage. |
Optional with Complete cover | Optional with Complete cover | |
| Pre-configured replacement device Receive a replacement device pre-configured to your organisation’s exact specifications while your faulty hardware is being repaired. |
 |
|
|
| Post-repair device configuration Your equipment is returned fully configured in accordance with your specified parameters and operating guidelines. |
|
|
|
| Technical phone support Access to dedicated technical support during established operating hours for each country. |
|
|
|
*Tecnipesa will dispatch a pre-configured replacement unit within one working day. Replacement unit availability depends on the device type, selected plan, and volume of hardware under contract.
“At Mayoral, we particularly value Tecnipesa’s personal approach and accessibility, which translate into fast, reliable technical support we can fully trust. Working with them has enabled us to optimize our processes, ensure better traceability, and improve our operational efficiency.”
“Thanks to Tecnipesa’s support, we have a fast and efficient handheld terminal replacement system, with devices arriving preconfigured to our specific requirements—simply unpack them and they are ready to use.”
Other organisations relying on our Technical Services and Maintenance
Are you having trouble repairing your equipment? Or would you prefer a customized maintenance contract? Let's talk!
Fill out the form, and our technical sales team will contact you as soon as possible.
Frequently asked questions about our technical services and maintenance
The Standard plan covers hardware failures resulting from normal wear and tear and includes the labour and genuine replacement parts required for repair.
The Complete plan extends this protection to cover accidental breakage or physical damage incurred during reasonable operational use. It does not cover total destruction or damage resulting from use cases specifically excluded in the contract terms.
Yes. Both Bronze and Silver tiers can be contracted under Standard or Complete options. The Bronze or Silver tier defines the maximum repair turnaround time, while the Complete option adds accidental damage cover.
Generally, no. Components such as batteries and printheads have a finite operational lifespan and are excluded from standard maintenance plans.
Service terms only provide coverage for these items under specialised tiers, such as Platinum+, and strictly where explicitly defined in the agreement.
For Bronze and Silver contracts, the turnaround time begins once the device is received at Tecnipesa's designated repair centre, not when the incident is first reported.
The maximum turnaround time is five working days for Bronze and two working days for Silver.
Platinum includes a pre-configured replacement device, which Tecnipesa dispatches within one working day while the faulty unit is undergoing repair.
Availability of this service depends on device type, contracted plan, and the overall fleet volume covered. It is specifically designed for high-density mobile computer deployments where continuous device availability is mission-critical.
Once the client logs an incident, Tecnipesa arranges the dispatch of a pre-configured replacement unit alongside the collection of the faulty hardware for repair at the designated technical facility.
This service is structured to address incidents as they arise, rather than batching large quantities of faulty units before requesting replacement.
Yes. Tecnipesa returns repaired and replacement units fully staged and configured according to your organisation's predefined operational parameters. Your IT team will not need to re-image or prepare the equipment before reintroducing it to active service.
This depends on the contracted tier. Under conventional Bronze and Silver plans, the client ships the hardware to Tecnipesa, and Tecnipesa covers return shipping.
For tiers that include collection logistics, as well as Platinum contracts, Tecnipesa also manages the collection of the faulty device and, where applicable, the dispatch of the replacement unit.
Most devices—including mobile computers, barcode scanners, and industrial printers—are received, serviced, and repaired at Tecnipesa depot repair centres
Equipment that cannot be readily transported due to physical installation constraints—such as print-and-apply labelling systems, industrial marking systems, or RFID gates—may require on-site field engineering support. Service terms and site visits are defined according to equipment type, facility location, and contract scope.
Yes. Tecnipesa provides comprehensive multi-brand technical support across mobile computers, industrial printers, barcode scanners, RFID systems, and other industrial hardware. Our technicians are certified by leading global manufacturers and undergo continuous training to remain proficient in emerging hardware technologies.
This allows you to consolidate the maintenance of an installed base combining multiple manufacturers, hardware generations, and models across diverse facilities under a single partner.
Tecnipesa aims to extend the useful operating life of your hardware whenever technically feasible and replacement parts remain accessible. This includes equipment formally designated as End of Life (EOL) by the original equipment manufacturer.
Before recommending hardware retirement, our technical engineering team assesses whether the device can still be serviced and returned to reliable field operation.
Standard Tecnipesa service plans focus primarily on corrective maintenance—delivering prompt repair when a failure or incident occurs.
Specific infrastructure—including industrial Wi-Fi networks, automated labelling applicators, or integrated fixed installations—can benefit from planned preventive servicing. These requirements are evaluated individually based on operational demands and equipment specifications.
Maintenance for standard software developed by Tecnipesa includes security patches, bug fixes, and maintenance updates. For bespoke software solutions, support focuses primarily on resolving incidents within the deployed custom code.
Coverage applies to solutions such as Tecnipesa Connect, Tecnipesa Stocks, Tecnipesa Voz, or Tecnipesa RBK, in accordance with the specific software support agreement.
Yes. Tecnipesa delivers maintenance services across Spain and Mexico aligned with unified service quality standards. However, operational support hours, pricing models, collection logistics, and specific delivery scopes may vary by territory and site location.
For enterprises operating across multiple regions or facilities, Tecnipesa designs a harmonised maintenance agreement tailored to your operational footprint.
Pricing is calculated based on equipment category and model, total fleet size, selected maintenance tier, contract duration, and required service level agreements (SLAs).
This enables Tecnipesa to deliver a cost-effective proposal tailored either to a single facility or to a large device fleet distributed across multiple regional logistics hubs.