Tecnipesa VOICE Middleware
Are your terminals and your warehouse management system disconnected? When data flow between hardware and your WMS is not instantaneous, order fulfilment stalls in unnecessary waiting times that reduce dispatch speeds. This lack of agility means information arrives late or fragmented, creating bottlenecks that prevent you from scaling your workflow pace and compromising delivery reliability.
Are you still performing manual checks when fulfilling orders? A system that fails to process confirmations instantly forces manual verification, increasing the risk of picking errors and driving up operational costs. Without a seamless communication layer that guarantees the immediate transmission of orders, even the most advanced warehouse remains constrained by latency and process inefficiency.
Our Voice Picking Middleware
Tecnipesa VOICE middleware is an advanced software solution that acts as an intelligent communication layer between hands-free hardware (industrial terminals and headsets) and your central management system (WMS or ERP). Its primary function is to orchestrate real-time data flow, translating complex server instructions into clear voice commands for operators while simultaneously processing their confirmations to update inventory immediately in the central database.
This technical architecture eliminates the need for intrusive developments or costly modifications to core management software, as the middleware independently manages dialogue logic and task validation. By acting as a high-performance bridge, it guarantees total synchronisation between data capture devices and the central system, ensuring data integrity and instant responses for every warehouse interaction.
Benefits of Middleware Integration
Reduction in cycle times
Inventory accuracy
Months: Return on investment
Tecnipesa Voice Features
Our middleware is hardware-agnostic, guaranteeing full compatibility with a wide range of approved industrial terminals from leading manufacturers such as Zebra, Honeywell, and Datalogic. This flexibility allows companies to leverage prior investments in mobile devices or select the terminal that best suits the physical conditions of each work area, ensuring optimal software performance without vendor lock-in.
Implementing this software layer enables drastic process optimisation, achieving an error reduction of over 60% and an overall productivity increase above 50%. By eliminating the need to consult screens or handle paper, operators focus exclusively on cargo handling, minimising distractions and maximising execution speed during order fulfilment.
Voice is one of our most effective and useful tools, but we recognise that warehouses are often exceptionally noisy spaces due to operating machinery, truck traffic, or high footfall. We understand this environment intimately; therefore, Tecnipesa Voice software has been specially engineered to perform flawlessly under these conditions, filtering out ambient sound to process operator commands exclusively.
Some tasks require a terminal to scan specific products, meaning voice alone cannot guarantee total traceability. However, maintaining free hands for safe goods handling remains essential. Therefore, the optimal solution combines voice with complementary devices, such as wrist-mounted terminals or ring scanners.
Thanks to this configuration, each team member can hear messages and respond via voice, view critical information and interact with the screen on a wrist terminal, and capture barcodes or photos using a ring scanner—all while maintaining complete freedom of movement for order fulfilment. This combination of technological solutions boosts business results, increasing the productivity of every worker by over 15%.
"Thanks to the Voz technology implemented in partnership with Tecnipesa, we have achieved what we set out to do from the beginning: perform order picking directly inside the freezer without disrupting the warehouse's workflow... what has been most surprising is how quickly our operators have adapted."
Sector-Specific Challenges
Healthcare Sector
Healthcare Compliance and Hands-Free Lot Traceability
Client Need: Strict regulatory compliance through lot number and expiry date control. Operators must handle sensitive products and small packaging, requiring hands-free operation to prevent breakage while ensuring safety code reading.
Recommended Solution: Deploy a multimodal solution managed by the middleware that combines voice instructions with Bluetooth ring scanners. The operator receives the location via voice and confirms collection by scanning the safety code. The middleware instantly validates that the lot matches the WMS order before confirming the next task. This solution guarantees 100% traceability without penalising handling speed.
Retail Sector
Omnichannel Synchronisation and Seasonal Demand Peak Management
Client Need: The capability to process high volumes of orders with rapid inventory turnover. The system must allow for the immediate onboarding of temporary staff during high-demand campaigns, ensuring picking accuracy does not drop as work pace increases.
Recommended Solution: The Voice middleware acts as a dynamic dialogue management layer, abstracting WMS complexity. Because the interface is intuitive, operator training time is reduced to a minimum. The software orchestrates outbound priorities in real time, allowing staff to pick multiple orders simultaneously through guided workflows. This absorbs demand surges without increasing error rates, keeping productivity above 50%.
Featured Products in This Solution
Ring Scanner
The ring scanner is so lightweight and compact that your operators will barely notice it. It reads virtually any barcode. We recommend the Datalogic HandScanner, Zebra RS5100, and Honeywell 86751 mini mobile.
Handhelds
These devices host the Voice software. We are compatible with leading models, including: Datalogic Memor 10 NEW and Skorpio X5 New, Zebra WT6000, WT6300, TC52, MC3300, and Honeywell CT47 5G, EDA61K, CK65.
Related Products
Barcode readers, RFID readers, RF terminals, Label printers, Consumables, Fixed-position readers.